Guest Service Agent – Lizard Island Resort

Part Time | Administration | QLD
Applications close 31-07-2024

Delaware North at Lizard Island Resort has an opportunity for an experienced Guest Service Agent to join a small team of professionals providing exceptional service on this breathtaking property. Located on the World Heritage Listed Great Barrier Reef, just over an hour’s flight north east of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate hospitality professional you will assist us in delivering a premium customer experience in this amazing environment, engaging our guests from arrival to departure.


What your role will include:

  • Welcome guests and complete Check-in and Check-out
  • Handle guest requests, inquiries and complaints effectively and efficiently
  • Maintain current knowledge of daily VIP’s, hotel products, services, pricing and special promotional offers
  • Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times – be pro-active with their needs
  • Liaising with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service
  • Coordinating guest arrivals & departures


What you will bring to the role;

  • Extensive hotel / resort front office experience
  • Guest and team focus
  • Exceptional interpersonal and communication skills
  • Demonstrated ability to organise and prioritise daily tasks and work with minimal supervision
  • Superior organisational and time management skills
  • Strong attention to detail
  • Experience using OPERA (PMS) system highly regarded


This is a “live-on” remote location role. Working in a remote location is not for everyone, so you must think carefully about the reality of living in a remote location for an extended period of time.

In return we offer a truly unique working environment where you will be able to experience Lizard Island on the reef or on land, from snorkelling, diving, paddle boarding, kayaking, hiking, tennis, and many more fun staff activities, you really can achieve the easy going life many people dream of.

Applications close 31-07-2024