Receptionist – Pinewood Lodge

Full Time | Hotel & Resorts Operations | New Zealand
Applications close 01-03-2024

Delaware North is one of the largest hospitality management companies delivering lodging, retail, food service, recreational and transportation services across the United States, Australia and New Zealand. Our portfolio spans across Airports, Catering, Parks & Resorts, Gaming, Sports Stadia, and Village Services.

We have a vacancy in Queenstown at Pinewood Lodge, a village of varied accommodation set in picturesque Queenstown, New Zealand, with stunning views of the Remarkables. Set on three acres only minutes from the centre of Queenstown, Pinewood Lodge boasts 130 rooms and caters for diverse guests from backpackers in shared rooms and facilities, keen adventure-seekers in one-bedroom suites, and family accommodation in cabins and apartments.

We are currently seeking a friendly, enthusiastic Receptionist to join our Front Office Team.

The perfect candidate will need to have exceptional customer service skills; and experience in hotel front line roles with online booking system knowledge. You will ensure efficient/accurate reporting of lodge accounts and maintain the front office. We are looking for someone to exceed customer expectations by providing personal, courteous and efficient service at all times.

Essential skills and experience: 

  • Welcome guests on arrival and assist guests during their stay
  • Exceptional customer service
  • Managing phone queries and questions
  • Assisting the Front Office Manager and Duty Managers with Lodge operations
  • Monitor reservation reports to ensure preparation for occupancy levels
  • Ensure all transactions are processed whilst adhering to the security procedures.
  • Assist guests with their luggage, if required
  • Build good rapport with all guests and resolving guest complaints in an effective and courteous manner

About you:

  • Previous experience working in a front office environment
  • Ability to deliver high levels of guest service
  • Previous experience with Hotel Operating systems advantageous
  • Excellent computer skills
  • Excellent team player with strong communication and prioritising skills
  • A vibrant personality
  • Excellent grooming and presentation, attention to detail and ability to work under pressure are a must


Must have a flexible schedule and ability to accommodate busy seasonal periods is preferred.


To learn more about Pinewood Lodge visit our website:

Applications close 01-03-2024